Frequently Asked Questions

Where possible, we will try and accommodate all locations across central Scotland and including East Lothian, Borders Region, Edinburgh, Fife, St Andrews, Dundee and Glasgow (and everywhere in between).

Our chairs may be used for an outside ceremony or event if the ground is firm. If the ground is soft then the chairs will sink and can therefore not be used. Your venue will also provide you with guidance on this.

We are able to provide these through our Partners at Beautifully Covered. www.beautifullycovered.com or [email protected]

We are happy to amend your order (up/down) up to 4 weeks before your event or wedding date. This way you only pay for the chair hire that you need.

Most venues will do this for you however, if this isn’t the case please request this option as part of the details you provide for the quotation. We will try our best to accommodate your requirements.

ORDERS WILL BE CONFIRMED WHEN THE DEPOSIT HAS BEEN PAID AND THE QUOTATION FORM SIGNED AND RETURNED BY THE PERSON RESPONSIBLE

PLEASE NOTE THAT ALL ORDERS WILL ONLY BE DELIVERED ONCE THE FULL TERMS
AND CONDITIONS AND QUOTATION HAVE BEEN COMPLETED AND SIGNED BY THE PERSON

RESPONSIBLE.

Please, see our Bank Details below for all payments

Pretty Settings Ltd
Bank of Scotland
80-22-60
14174962

Payments

All bookings made less than 28 days in advance need to be paid in full.

Deposits to be made via Electronic Funds Transfer (EFT), bank deposit or cheque.

Full payment must be made 28 days prior to delivery.

Cancellations – in the event of the unfortunate cancellation of your order the deposit will be forfeited. If the function is postponed (subject to availability) the deposit will be retained but no penalties will be charged.

Delivery/Collection of orders

Delivery will normally be scheduled for the day before or morning of the event and pick-up the day after the event, however evening and late night pick-ups can usually be accommodated. Where an extension of hire is required, Pretty Settings must be notified 48 hours prior to scheduled return.

Additional charges will apply for extended rentals and late returns. Please note that the extension may not be possible depending on availability.

Delivery and collection is charged at £30 + £1.35 per mile.

Important notes

Breakages, burn holes, stains and the loss of hire items will be charged at a replacement cost. To avoid breakages and stains please do not allow guests to stand on chairs.

Maximum Load

The maximum load is 225kg based on a uniform, evenly distributed, static load. This is the maximum weight without failure. This weight is provided as a guide only and is not an impact load. Please call 07742 628 215 should you wish to discuss any concerns.

Cancellations: To cancel a confirmed booking prior to the event, a notice in writing must be received at our office, either by email or letter. To cancel a confirmed booking on the day of your event you must speak directly to Claire Watt by telephone on 07742 628 215 (voicemail and SMS message will not be accepted). The cancellation takes effect from the date we receive your advice. Cancellation charges will be calculated as set out below and a refund, where applicable, will be made by EFT within seven days of the cancellation.

– More than 30 days before your event date – full refund (excluding deposit)

– Less than 30 days before your event date – 50% refund (excluding deposit)

– Less than 7 days prior to the event date – no refund is payable.

Sharing images

We will routinely take pictures once we have completed an event set up. These images will be treated very carefully and will only be shared publicly and via Social Media after the event. Other suppliers who contribute to the set up e.g. Florists will be acknowledged or “tagged” alongside any images.
If clients would prefer if their images are not shared please let us know.